Code of Conduct
The Nail Lodge
At The Nail Lodge, we are committed to creating a professional, respectful, safe, and welcoming environment for all clients, visitors, employees, and service providers. This Code of Conduct outlines the standards of behavior expected within our premises and through all interactions with The Nail Lodge, including our website, booking channels, social media platforms, and customer communication channels.
1. Our Commitment
The Nail Lodge is committed to:
- Delivering services with professionalism, respect, hygiene, and care.
- Maintaining a calm, safe, and inclusive environment for all guests and employees.
- Treating every client with courtesy, fairness, and professionalism.
- Upholding high operational and customer experience standards.
2. Respectful Behavior
All clients, guests, employees, and visitors are expected to:
- Communicate respectfully with staff and other clients
- Maintain appropriate language and behavior within the premises.
- Respect personal boundaries, privacy, and cultural considerations.
- Follow staff instructions related to safety, hygiene, and operational procedures.
The Nail Lodge maintains a zero-tolerance approach toward:
- Harassment or discrimination
- Verbal abuse or threats
- Aggressive behaviour
- Inappropriate physical conduct
- Intimidation or bullying
- Damage to property
3. Staff Professional Standards
Our team is expected to:
- Deliver services professionally and ethically.
- Maintain hygiene and grooming standards.
- Respect client confidentiality and privacy.
- Provide accurate information regarding services, pricing, and treatments.
- Maintain professionalism across all communication channels.
4. Hygiene & Safety Standards
To maintain a safe environment:
- Clients must inform staff of allergies, medical conditions, infections, or sensitivities before services begin.
- Clients experiencing contagious conditions may be requested to reschedule appointments.
- All tools, equipment, and workstations are sanitized according to professional beauty industry standards.
- Staff reserve the right to stop services if safety or hygiene concerns arise.
5. Appointment & Facility Etiquette
Clients and visitors are expected to:
- Arrive on time for appointments.
- Respect the comfort and privacy of other guests.
- Keep noise levels appropriate within the premises.
- Supervise children at all times.
- Treat salon furniture, equipment, and facilities with care
6. Privacy & Photography
Client privacy and comfort are respected at all times.
- Photography or video recording inside the premises should not include other clients or staff without their consent.
- The Nail Lodge may occasionally capture promotional content within the premises while respecting privacy standards.
7. Online & Social Media Conduct
We encourage respectful communication through:
- Website inquiries
- Social media platforms
- Reviews and feedback channels
The Nail Lodge reserves the right to remove or report:
- Offensive or abusive comments
- False or misleading statements
- Harassment toward employees or clients
- Inappropriate online behavior directed toward the business
8. Non-Compliance
The Nail Lodge reserves the right to:
- Refuse or discontinue services
- Request individuals to leave the premises
- Restrict future bookings or memberships
- Take appropriate action where misconduct, safety concerns, or policy violations occur
9. Policy Updates
This Code of Conduct may be updated periodically to reflect operational, legal, or customer experience requirements. The latest version will always be available on our website.
10. Contact Information
The Nail Lodge
Al Reem Island, Abu Dhabi, UAE
Email: Info@naillodge.ae
Website: www.naillodge.ae
